Lakelia D. Odom
Director of Client Relations & High-End Resolution — leading executive escalation management, customer experience, and strategic client relationships across global healthcare technology.
Client relationships that hold under pressure.
Lakelia D. Odom is Director of Client Relations & High-End Resolution at PRINCS Health, leading enterprise client engagement, executive escalation management, retention initiatives, and service recovery programs that strengthen client confidence across global markets.
With more than a decade of progressive experience managing complex customer relationships and resolving high-priority escalations, Ms. Odom navigates sensitive situations with professionalism, diplomacy, and precision. She serves as a trusted liaison between healthcare organizations, executive leadership, technology specialists, and operational stakeholders.
Her expertise centers on building long-term strategic relationships, resolving complex service challenges, and ensuring clients receive exceptional support throughout the entire EHR implementation and optimization lifecycle. She has managed high-value client portfolios, coordinated cross-functional teams, analyzed account performance, and implemented resolution strategies that improve outcomes while protecting brand reputation.
Ms. Odom’s leadership philosophy is rooted in accountability, transparency, empathy, and continuous improvement. She believes exceptional client relationships are built through proactive communication, operational responsiveness, and a steadfast commitment to delivering measurable value.
Where Ms. Odom focuses.
Exceptional client relationships are built through proactive communication, operational responsiveness, and a steadfast commitment to delivering measurable value.Lakelia D. Odom · PRINCS Health
A decade of high-stakes client leadership.
Ms. Odom’s foundation spans enterprise account management and customer experience in highly regulated, customer-centric environments — managing high-value portfolios and resolving complex, executive-level escalations.
Years in client relations
Progressive leadership in account management & escalation resolution
Senior Account Manager
Capital One — high-value portfolio & executive client management
Customer Service Representative
TRG Customer Solutions — service operations & resolution
Turn client escalations into retention.
Talk with the PRINCS Health team about client success, service recovery, and EHR adoption support — built to protect relationships and revenue.